Shipping policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. During peak seasons, processing times may be slightly longer.
Shipping Times
- Standard Shipping: 5–10 business days
- Express Shipping: 2–4 business days
Shipping Rates
- Free standard shipping on all orders over $50
- Standard shipping: $4.99
- Express shipping: $9.99
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Lost or Delayed Packages Colla is not responsible for delays caused by the carrier or customs. If your package appears lost, please contact us at support@colla.com and we will do our best to resolve the issue.
International Shipping We currently ship within the United States. International shipping may be available — please contact us for more information.